SWOOSHRefunds

Fast, Simple, and Seamless Refund Processing

Effortless Refunds with SWOOSHRefunds

SWOOSHRefunds streamlines the refund process for merchants, allowing refunds to be processed quickly with just a few clicks. Using the same platform as the original purchase, SWOOSHRefunds eliminates the need to request customer or banking information, ensuring a smooth and secure experience for both merchants and customers.

Quick Returns, No Concerns!

When shoppers return items, they expect their money back quickly.

The speed and ease of the refund process significantly impact customer satisfaction and brand reputation and loyalty.

30
%

of all products ordered online are returned.

9
%

of products purchased in-store are returned.

30
%

of shoppers intentionally over-purchase, expecting to return unwanted items.

Benefits of SWOOSHRefunds

Seamless Process

Refunds are processed on the same platform used for the initial purchase, making the process quick and efficient.

Refund Safeguards

The platform automatically ensures that refunds never exceed the original transaction value.

Easy Merchant Float Top-Ups

Merchants can easily top up their refund float for continuous processing.

White Paper

Meeting the Demand for Fast Refunds

Enhance your customer experience by offering the fast, hassle-free refunds that your customer/clients expect. Download the SWOOSHRefunds and Payouts White Paper to learn more about improving refund processes for your business.

Submit your email to download our White Paper document

    SWOOSHRefunds FAQs

    How can a customer request a refund from a merchant?

    Customers can call or email the merchant’s support line. Alternatively, a Refund button (using the SWOOSHRefund API) can be added to your website for immediate requests.

    How does a customer follow up on an existing refund request?

    Customers can call or email the merchant’s support team for updates on their refund status.

    What notifications will customers receive?

    Once the refund is processed, customers will get a “standard banking notification” confirming the deposit.

    Can merchants opt out of using ABSA Pay?

    Yes, merchants can opt out by emailing support@swoosh.africa. Please note that opting out will remove ABSA Bank as a payment option.

    What transactions can be refunded?

    All standard banking or debit card transactions are eligible for refunds.
    *Currently, credit card transactions cannot be refunded.

    When are refunds processed?

    Refunds are handled by SWOOSH Secure Payments twice daily, Monday to Friday, at 09:00 am and 12:00 pm.
    • Refunds requested before 12:00 pm will reflect within 48 hours.
    • Refunds requested after 12:00 pm will reflect within 72 hours.
    SWOOSHRefunds
    Making refunds simple, fast, and stress-free for your valued customers/clients.
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    SWOOSH - Secure Payments